Wugi Support

Send us a message below, or email support@wugi.us — either way, use the email address on your Wugi account. We usually reply within two business days. For privacy requests (a copy of your data, corrections, or deletion help), email privacy@wugi.us.

Your tickets are in the app under Account → My Passes, and in the confirmation email we sent when you bought them. All ticket sales are final — see our ticket terms. For a missing ticket or a problem at the door, email support@wugi.us with your order email and the event name.

Photos you've unlocked are under Account → My Photos. If you're in a photo and want it taken down, open the photo, tap Report and choose This is me — take it down. It's hidden right away while we review. You can also email privacy@wugi.us.

In the app, go to Account, scroll to the bottom, and tap Delete account. You'll be asked to confirm with your password, Apple or Google. Deletion is permanent.

Can't get into the app? Email privacy@wugi.us from the address on your account and ask us to delete it. Unused credits are lost when an account is deleted.

Accounts with venue, staff or photographer access can't be deleted in the app — email privacy@wugi.us and we'll close them. See the Privacy Policy for what we delete and what we keep.

Reply STOP to any Wugi text to opt out, or HELP for help. See our SMS Terms.